CUSTOMER WARNING - Is "Coquitlam Best Buy" Actually Running A Warranty Fraud?

There I am being seated at the Geek Squad counter at the Coquitlam Best Buy. I'm waiting to pick up my computer that was set with Norton 360 and figuring out an issue with a content blocker. The sales representative is scratching down numbers attempting to sell a couple besides me 3 computers for their kids for Christmas.

Okay Sir - he says. So you have been looking at this total $89 for Norton 360 $20 for recovery discs x 3, as well as $30 each for a 2 year extended warranty package. So that is $90 TOTAL for the 2 years extended warranty which will cover All Three COMPUTERS.

$30? Excuse me? Did I hear that correct?

I lean in a little more so I can hear the pitch as well. He repeats the figures again the wife who is calculating all of the totals and repeats $30 x 3 for a two year extended warranty for the 3 computer systems.

What the heck? I interrupt the sales pitch.

Pardon me, sorry to interrupt, but did I just hear you state that a two year extended warranty is $30?

Yes that is correct he says. My boss authorized that.

Really? I say. You mean the very same lady that just charged me $190 for a 3 year warranty?

I call the lady over and show her my bill. What type of business are you people running here? I say.

So let me get this directly... a 2 year extended warranty for THREE computers is $90 and a 3 year warranty for ONE computer system is $190?

I ask to speak with the General Manager and the lady leaves for about 15 minutes.

She comes back and says that the General Manager has provided me a 50% discount on my extended warranty package. I ask to speak with him personally and she has disappeared for an additional 10 minutes. By this time I'm thinking to myself, these people are total scammers.

The General Manager comes over and I put out my hand to shake his hand and he stares at me with this stern look and draws an Arnold Schwarzenegger "HE MAN" grip and just about crushes my hand. He takes this really stern pose like we're going to have a "scrap" or something like that.

What is this - intimidation tactics at the "Coquitlam Best Buy" - I'm thinking?

He proceeds to offer me a $50 refund and climbs into this volume buying spiel and explains to me that if I buy 3 PCs I will get this type of discount too. By this time - I'm thinking to myself, these guys are total frauds. So I proceed to the checkout to re-crunch the figures in my head to try and figure what has just been down.

I call the General Manager over again and say - Did I hear you just offer me $50 off when you're Manager just offered me 50% discount?

$50.....50% - I might have gotten the numbers confused he says.

I don't think so. I ask for a full refund. All I could say is BUYER BEWARE!! If I hadn't witnessed it myself I would have never believed it could happen for real.

What I believe is that the sales managers are taught to eye up the buyer - look at their clothing, their shoes as well as their jewelry to find out what they feel they can scam for each deal and what they can get away with. Apparently at the "Coquitlam Best Buy" - a 2 year warranty could go for as low as $30 if you're a couple buying 3 PCs and if you're a business man putting on a Rolex, you are likely to pay $190 for 3 years. WOW!

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